Pick-up point is Istanbul Airport (IST or SAW) arrival hall; look for your driver holding a sign with your name: Your transfer begins at the arrival hall of either Istanbul Airport (IST) or Sabiha Gökçen Airport (SAW), immediately after you exit customs. Your driver will typically be waiting in the public arrivals area, holding a sign with your name, so you can easily identify them among the crowd. If you have trouble finding the driver, you can usually contact the transfer company via the emergency phone number on your voucher for assistance.
Transfer destination is Sultanahmet (Old City); confirm your exact hotel address in advance for door-to-door service: The transfer takes you directly to the Sultanahmet district, which is Istanbul’s historic Old City and home to major sights like the Blue Mosque and Hagia Sophia. To ensure true door-to-door service, you should provide your hotel’s full name and exact address in advance, as some streets in the Old City are narrow, pedestrianized, or restricted to traffic. In such cases, the driver will take you to the closest accessible point and may guide you on foot for the last short distance if necessary.
Approximate transfer time is 45–90 minutes depending on traffic; delays are common during rush hours: The journey from the airport to Sultanahmet generally takes between 45 and 90 minutes, but this can vary greatly. Istanbul’s traffic is often heavy, especially during morning and evening rush hours, weekends, or in bad weather, so occasional delays are completely normal. It is wise to factor in extra time if you have time-sensitive plans, such as tour departures or dinner reservations, after your arrival.
Price usually includes private vehicle and driver; tolls and parking may or may not be included—check your voucher: The standard transfer price typically covers a private vehicle (such as a sedan, minivan, or minibus depending on your group size) and a professional driver exclusively for your party. However, some companies exclude certain costs like highway tolls, bridge crossings, or parking fees, which may be charged separately. Always read your booking confirmation or voucher carefully so you know exactly what is included and avoid surprise charges on arrival.
Provide your flight number and arrival time so the company can track delays and adjust pick-up time: Sharing your airline, flight number, and scheduled arrival time allows the transfer company to monitor your flight status in real time. If your flight is delayed, lands early, or is moved to a different terminal, they can adjust the driver’s schedule accordingly. This greatly reduces waiting time for you and helps ensure that your driver is ready at the correct time and place.
Most services offer limited free waiting time (e.g., 60–90 minutes after landing); extra waiting may incur additional fees: Transfer providers usually include a fixed amount of waiting time after your flight lands—often around 60 to 90 minutes—to allow for immigration, baggage claim, and customs. If you are significantly delayed leaving the terminal (for example due to lost luggage or long passport control lines), the driver may need to charge an additional fee for extra waiting time. To avoid unexpected costs, check the exact waiting time policy in your booking and, if delays occur, inform the company as soon as possible.
Meet and greet service at the airport arrival hall with a name sign
Assistance with luggage from the terminal to the vehicle and to the hotel entrance
Professional licensed driver with local knowledge of Istanbul and Sultanahmet area
Toll fees and airport parking costs included in the transfer price
Flexible scheduling to match flight arrival time with waiting time allowance
Door to door service from the airport directly to your accommodation in Sultanahmet
Entrance fees to museums or attractions
Meals and drinks during or after the transfer
Personal travel insurance
Optional gratuities for driver or staff
Hotel address and booking confirmation in Sultanahmet
Local currency (Turkish lira) and/or credit card
Mobile phone with charger or power bank
Comfortable clothing suitable for the season
Travel insurance information and emergency contacts
The tour can be canceled up to 24 hours before the start time.
Make your reservation now, pay anytime before the tour starts.
Frequently Asked Questions
Yes, You can pay to driver direct when you arrive.
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